SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shatay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shatay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful necklace as a gift. Very excited to see if they will enjoy it as much as I have hoped.
I have wore this necklace so much and once in the water and accidentally in the shower and it never tarnished or left my neck green etc. The little chain that comes with it is also freaking adorable, with the necklace or without. Both together is a power move. I get so many compliments on this necklace I never want to take it off. It isn't heavy, doesn't look cheap, and you can adjust the length.
Very cute! Packaged nice. The smaller paper clip chain could have been a little longer. But it looks nice.
Not a bad necklace, not the cheapest nor the most expensive thing I own. It’s a fun piece
Nice weight, shiny & so pretty! There's an initial on one side and a heart on the other. The two necklaces can be worn together or separately. There is a tiny crystal detail at the end of each chain for a finished look. Comes with a polishing cloth and a little card with envelope in the box incase you are giving it as a gift ♡ love. I would ne happy to give OR receive this as a gift. Highly recommend for any special lady in your life.
I bought 2 of these, 1 for my 28 yo daughter and 1 for myself. They exceeded my expectations! They are quality made and very fashionable! My daughter Loves hers and I Love mine! We both wear them daily. We don’t shower or sleep in them. I have received several compliments. I will be gifting these to fam & friends.
Love both necklaces. They are still gold. I haven't worn them in water. I most likely won't. I do have sensitive skin so they do itch me sometimes. The quality is nice. They look like 14k gold necklaces.
I got this as a birthday gift for a sixteen-year old girl who is very fashionable. She loved it. I thought the paper-clip chain would be the attraction, but she immediately put on the initial medallion. The overall quality was better than I expected. And if you need to mail a gift, this is compact and lightweight to mail. Highly recommended.
I bought this necklace after seeing a review on youtube and honestly wasn't expecting too much. I love it! It's really stylish and classy, and the quality is way better than I expected. I've worn it two days in a row and people on my video calls have given it compliments. Buy it, you won't be sorry!
Very pretty great presentation, but I didn’t measure, it is short, but pretty I wish their was length options. Not as pictured almost same lengths.
Great quality. Very inexpensive. The middle chain is real 14K gold and you can’t tell the difference. I bought five to give as Christmas gifts for my family - love it. The clasp is a crab claw and easy on and off.
As advertised. Looks like the pic provided. Good quality and came nicely packed. Will be great as gift. A lot of details put into this precious handmade Jewelry.
It’s so beautiful and feels sturdy. I love Dainty gold jewelry. This is my first day wearing it. Mom loved it.
This is a very nice set. I’ve received so many compliments with his necklace. Definitely packaged with love!
This set is everything I had hoped it would be. Given the reviews, I knew it would likely meet my expectations, but I didn’t know just how great it would look. I love that these can be worn together or separate. My MIL actually thought they were solid gold when she saw them on me! If you’re on the fence, I highly recommend this set. It’s versatile, and for the price you can’t go wrong.
Love these necklaces. They look great! I don’t understand some people criticizing it looks cheap. When you pay $14 for gold tone jewelry, obviously it doesn’t look like fine jewelry nor will last many years. I will be happy if these last a season after daily wear.